Frequently Asked Questions
Everything you need to know about shopping with Poppy and Peonies.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express shipping options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
What materials are used in your products?
We are proud to be a 100% cruelty-free brand. Our bags and accessories are crafted using high-quality vegan leather and durable hardware designed to withstand daily wear.
Do you ship internationally?
Yes, we currently ship to Canada and the United States. International shipping rates and delivery timelines are calculated at checkout based on your specific address.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Sezzle or Afterpay.